Overview
Would you like to help enrich the lives of learners around the world
RM India (RM Education Solutions India Private Limited)is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future.
At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.
What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.
RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).
Visit us here to find out more: www.rmindia.co.in
We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.
Responsibilities
Purpose:
The Assistant Manager of HR Operations will lead the delivery of core HR services, ensuring a seamless end-to-end employee lifecycle. This role requires a seasoned professional to oversee process efficiency, maintain data integrity through advanced MIS, and ensure 100% statutory compliance. You will act as a bridge between HR strategy and operational execution, managing a team to deliver excellence in a fast-paced environment.
Key Roles And Responsibilities
- Operational Leadership: Manage the end-to-end employee lifecycle, including high-volume onboarding, role changes, and complex separation processes.
- MIS & Dashboard Management: Design and maintain HR dashboards and Management Information Systems (MIS). Provide leadership with actionable insights on headcount, attrition, and operational service metrics.
- Payroll & Benefits Governance: Facilitate monthly payroll by overseeing data validation, statutory deductions (PF, ESI, PT), and insurance administration. Ensure 100% accuracy in payroll inputs and cross-functional alignment with Finance.
- Compliance & Audit: Act as the primary point of contact for internal and external HR audits. Ensure all processes strictly adhere to local labour laws and global data privacy standards.
- Digital Transformation: Identify opportunities for automation within the HRMS (e.g., SuccessFactors, Workday, or Darwinbox) to reduce manual workloads and improve Turnaround Time (TAT).
- Stakeholder & Vendor Management: Partner with senior leadership and external vendors (e.g., BGV agencies, insurance providers) to ensure high service standards and resolve escalated queries.
Experience
Qualifications & Experience:
Experience: 610 years of relevant experience in HR Operations, preferably within a GCC, IT, or ITES environment.
Education: Bachelor's degree in any stream; MBA or Post-Graduation in HR is highly preferred.
Technical Expertise: Proven proficiency in Advanced Excel (Power Query, Macros, Dashboards) and hands-on experience with leading HRMS platforms.
Core Competencies
- Analytical Thinking: Ability to interpret complex operational metrics and make data-driven decisions.
- Stakeholder Management: Strong interpersonal skills to influence and collaborate with cross-functional global teams.
- Attention to Detail: Meticulous approach to data standardization and quality assurance.
- Problem Solving: Capability to act as an SME for complex employee queries and navigate sensitive employee relations issues.
- Ethics: Demonstrated ability to handle sensitive and confidential information with the utmost discretion.
What's in it for you
At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working.
As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Doctor consultation reimbursement, annually, Medical reimbursement, monthly/Qtry/Annual Rewards & Recognition program, Annual Salary Review & Bonus payouts, Children's Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environments for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at [Confidential Information]
