About The Company
Optiphoenix, a Conversion Rate Optimization (CRO) agency specializing in AB Test Development with a global footprint. Over the last eight years, we've partnered with renowned brands such as Taj, Jabra, ButcherBox, and PiqueTea, helping them revolutionize their digital strategies to substantially improve critical customer metrics, including Revenue, Conversion, and Engagement.
As we continue to grow, we're seeking passionate individuals who are eager to join our mission-driven journey. If you are motivated by the opportunity to drive meaningful change and excel in conversion optimization and A/B testing, we invite you to join our team.
People Manager
We seek an experienced HR (People Manager) to join our team and support Optiphoenix business. You will be critical to talent acquisition, employee engagement, performance management, and fostering a positive, productive work environment. This position requires a proactive individual with strong communication, analytical, and problem-solving skills, who is passionate about supporting and developing our most valuable asset our people.
This will be a single-point HR role, where the person is expected to take full ownership and drive initiatives without constant supervision.
Key Responsibilities
1.
Talent Acquisition & Workforce Planning
Partner strategically with the recruitment team to understand and fulfill talent needs based on business forecasts and departmental goals. This includes participating in workforce planning discussions and developing effective recruitment strategies.
Ensure timely closure of hiring mandates within the expected turnaround time (TAT) by actively monitoring the recruitment process, providing regular updates, and addressing any bottlenecks.
Facilitate a seamless and engaging onboarding process for new joiners. This involves coordinating orientation sessions, completing all necessary documentation, and introducing new employees to company culture, values, and key stakeholders, creating a positive initial experience at OptiPhoenix
2.
HR Operations & Compliance
Manage all HR operations: attendance, leaves, payroll coordination, policies
Ensure statutory compliance and documentation
Handle employee lifecycle: onboarding engagement exits
- Employee Engagement & Culture
Lead the employee engagement agenda by developing and executing a comprehensive annual engagement calendar. This includes planning and organizing initiatives, events, and programs to foster a positive, inclusive work environment.
Regular engagement surveys should be administered to gather employee feedback. Analyze survey results meticulously to identify key trends, areas for improvement, and employee concerns.
Develop and execute targeted action plans based on survey insights. This involves collaborating with managers and team leaders to implement changes, address concerns, and enhance employee satisfaction and morale.
Act as the go-to person for employee concerns and grievances
Strengthen OptiPhoenix's culture of ownership, accountability, and growth
- Performance & People Management
Oversee the end-to-end performance appraisal cycle, ensuring adherence to established timelines and processes. This includes guiding managers on performance reviews, goal setting, and feedback delivery.
Support managers with performance improvement plans (PIPs)
Monitor performance ratings, provide calibration sessions, and ensure alignment with company compensation policies to ensure accurate and fair reward decisions.
Facilitate quarterly performance review discussions between managers and employees. This includes providing guidance on setting SMART goals, providing constructive feedback, and creating development plans to support employee growth and performance improvement.
- Policy, Process & Scale Readiness
Create, improve, and enforce HR policies and SOPs
Build scalable HR processes as the company grows
Be comfortable saying no when needed, while staying people-first
- Learning & Development Support:
Collaborate with the Learning and Development (L&D) team to conduct training needs assessments for employees at all levels to drive effective development initiatives.
Job Requirement
- 4+ years of proven experience as an HR Business Partner or in a similar HR role, preferably within a fast-paced internet, e-commerce, or tech company.
- Bachelor's degree in Technology (BTech) or Master of Business Administration (MBA) from a premier college or university.
- Excellent communication skills in English, both written and verbal.
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Ability to work independently and collaboratively in a team environment.
- Proficiency in HR systems and tools.
Benefits of working at Optiphoenix!
- Health Insurance: Company-sponsored health insurance!
- Work Flexibility: Our global clients follow a 5-day workweek, and so do we. We offer flexible hours and a supportive work-from-home policy.
- Culture and Community: Participate in company-sponsored team outings, social events, and an annual trip that foster community and camaraderie.
- Professional Growth: Outstanding learning and growth opportunities for all roles, including working on challenging projects with passionate colleagues. Our CRO team also gets opportunities to travel onsite to Australia and the U.S. to collaborate with our clients.
- Support and Rewards: Benefit from competitive salaries that are at or above industry standards, along with company-sponsored lunches.
- Empowered Environment: Embrace our no official leave policy, rooted in trust; dress comfortably with no formal dress code required.
