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Walkin Date & Timing: 23rd Jan – 12PM to 1:30PM
Location: WTW Global Delivery and Solutions India Private Limited l
iTHINK Techno Campus, 7th Floor, A&B Wing, Off Pokhran Road No. 2, Close to Eastern Express Highway l
Thane (West) – 400 607
Principal Duties/Responsibilities
KPI Management
• Communicate effectively with client/members via the emails/letters.
• Consistently provide a quality customer experience to clients/members.
• Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
• Deal with queries and requests by the use of standard letters and reference to procedures.
• Recognise and escalate potential problem and potential complaint cases.
• Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.
• Seek clarification where errors are made.
• Monitor own workflow to ensure service levels are achieved.
• Prioritise and manage own workload and maintain a rolling schedule of objectives.
• Accurately perform manual calculations.
• Know and live the firm's values.
Operations Management/Operational Effectiveness
• Participate and contribute in team huddles.
• Proactively support key initiatives that have been delivered to implement change.
• To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly.
Relationship management
• Assist the wider team in more complex / project work when required.
• Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator.
• Understand your role within the team.
• Support colleagues for holiday cover and workload peaks.
• Update and maintain skills matrix.
Experience: 6 Months to 8 Years
Work location: Ithink, Thane
Shift Timing: 6:30AM to 3:30PM & 1:30PM to 10:30PM
Skills: Excellent communication (Verbal & written), experience in either Pension/Insurance
Qualification: Graduation (No gaps/distance learning/drops/ATKT's)
Notice period: Immediate joiners preferred
At WTW, our purpose is to transform tomorrows. We provide data-driven, insight-led solutions in the areas of people, risk and capital to propel the world’s leading businesses forward. We fuse our passion, intelligence and imagination to make a real impact.
WTW India Global Delivery Center has an employee strength of over 4,000 spread across four locations - Mumbai, Gurgaon, Kolkata and Siliguri. Our colleagues serve more than 140 countries around the world, from Mumbai to London, the Middle East to Latin America and from Manila to New York. There is a global dimension to almost everything we do which creates exciting opportunities for collaboration and growth. Join us and build your career with a truly unique organization.
Job ID: 104378979
