PEH&A:Process Excellence & Automation Team - Cards & Payments

PE&A:Process Excellence & Automation Team - Cards & Payments

About PEA

PEA as a department focus on development of mid term strategy of the bank across all the key areas of bank like retail, wholesale, corporate functions & subsidiaries. Strategy & New Initiatives also plays a critical role in identifying business opportunities and its realization through strategically important projects across the business and functions. Further, sub-department within the team also focuses on evaluation of strategic investments / divestment of inorganic opportunities for the Bank.
TheStrategy - Cards and Paymentsteam works along with Credit Card, Debit Card, Merchant Acquiring Business and Payments Business units to drive various end-to-end initiatives and continual transformational programs leveraging Technology and Digital capabilities resulting into:

Higher CSAT scores
Productivity improvement
Increased revenue
Cost Reduction etc.

AbouttheRole

We are looking for resources who have worked in Banks, fintech or top consulting MNCs, primarily in the Cards and Payments domain. The concerned resources will be responsible for implementation of large-scale transformational projects in the Cards and Payments domain for the Bank. This person will work with large cross functional teams and would be responsible for design, development, implementation, and adoption of solutions. This role will report to AVP/DVP/VP basis the fitment and prior work experience.

Key Responsibilities:

Act as a consultant to internal teams helping them solve customer problems effectively, leading to improved business metrics and impact on P&L
The incumbent is expected to do a critical deep-dive into customer journeys and discover friction points between customer expectations and as-is processes, via

Voice of customer and process analysis
Detailed process walkthroughs
Data analytics
Orchestrate brainstorming sessions / design thinking workshops, ideation, designing and implementing digital solutions
Documentation of business requirements, approval notes and getting approvals from relevant forums
Effective stakeholder management and communication from business and project alignment perspective
Planning and owning end-to-end project management ensuring timeline and KPI adherence
Collaborate with the IT, product, operations and BIU teams for delivering measurable improvements
Ensure a thorough quality check to launch an impeccable solution in the marketplace (UAT and CUG)
Join-forces with business to drive adoption that will bring in transformation
Designing and implementing robust governance and sustenance framework
Develop and deploy 360-degree feedback mechanism to bring in continual improvements
Excel in analytics, presentation, and delivery skills

Qualifications

MBA from tier I / II institute is a must
Engineering degree is a plus
13+years relevant experience working in Bank/Fintech/Big4

Role Proficiencies:

Hands-on experience working on large projects across different life cycle- BRD, Test Cases preparation, UI/UX, UAT, Live Issues and Project management
Should be a self-starter, logical problem solver with an eye for detail
Must be an executionist who is able to steer his way through multiple stakeholders in a demanding and challenging environment
Project management (PMP, Agile, Prince2), design thinking certification is a plus
Should have worked in a fast-paced / agile environment
Knowledge of retail banking asset products & processes are desirable
Excellent PowerPoint and Excel skills