- Design and develop customer journeys and case management solutions using Pega CJCM.
- Configure and customize Pega Customer Decision Hub (CDH) and related customer engagement capabilities.
- Develop and manage Pega case types, workflows, stages, processes, SLAs, and business rules.
- Configure Customer Journey Management capabilities to deliver personalized customer experiences.
- Work with business stakeholders to understand requirements and translate them into scalable Pega solutions.
- Develop and configure Pega UI, data models, decisioning rules, integrations, and APIs.
- Implement integrations with external systems using REST/SOAP APIs and other integration frameworks.
- Perform application testing, debugging, troubleshooting, and production support.
- Follow Pega best practices and ensure solutions are scalable, reusable, and maintainable.
- Participate in requirement analysis, design discussions, code reviews, and deployment activities.
- Collaborate with cross-functional teams including business analysts, architects, QA, and other development teams.
- Experience with Agile/Scrum methodology.
- Strong analytical, problem-solving, and communication skills.
Preferred Qualifications
- Pega CSA / CSSA certification is preferred.
- Experience working on Pega Customer Decision Hub / Next-Best-Action implementations.
- Exposure to Pega Customer Service or other Pega CRM solutions.
- Experience in production support and troubleshooting.
- Knowledge of CI/CD and Pega deployment practices.
Roles & Responsibilities
We are looking for an experienced Pega CJCM Developer with strong hands-on experience in Pega Customer Decision Hub (CDH), Customer Journey Management, and Pega case management capabilities. The candidate will be responsible for designing, developing, configuring, and supporting Pega-based customer engagement and journey solutions.
