PE-Policy Servicing

Responsibilities

• Handle daily policy servicing activities including data entry document preparation and status updates using MS Office tools to maintain accurate insurance records and reliable operational tracking.
• Process policy endorsements and basic changes such as contact details and coverage updates with careful validation of inputs to reduce errors and protect customer interests.
• Respond to internal stakeholder queries in clear English through email and calls to ensure smooth coordination between operations teams and consistent service standards.
• Review policy information renewal data and service requests to identify discrepancies or missing details and escalate issues promptly for correction and risk mitigation.
• Maintain organized digital folders trackers and logs in MS Office to enable transparent audit trails and easy retrieval of policy servicing information.
• Prepare simple reports and status summaries in spreadsheets and presentations to support supervisors in monitoring workload distribution and process performance.
• Follow defined workflows quality checklists and compliance guidelines in policy servicing to support regulatory adherence and organizational risk control.
• Coordinate with cross functional colleagues during night shift to ensure uninterrupted service delivery for global clients and timely completion of daily targets.
• Participate in training sessions focused on policy servicing processes MS Office proficiency and communication effectiveness to continually improve operational capability.
• Support process improvement initiatives by providing feedback on recurring issues and suggesting practical enhancements that simplify tasks and improve turnaround time.
• Adhere strictly to work from office requirements including punctual attendance and shift discipline to support dependable coverage for night operations.
• Maintain high standards of customer centricity in all servicing actions by focusing on accuracy clarity and responsiveness to help strengthen trust in insurance services.
• Contribute to team goals by cooperating on shared tasks balancing workload and maintaining a professional approach that supports sustainable growth for the organization and societal protection through reliable insurance services.

Qualifications

• Demonstrate strong spoken and written English skills to handle policy servicing communication with clarity and professionalism across internal stakeholders.
• Apply solid MS Office proficiency in word processing spreadsheets and presentations to manage data produce reports and support operational documentation needs.
• Exhibit basic analytical ability to interpret policy data identify inconsistencies and support accurate servicing outcomes that reduce potential administrative risk.
• Show willingness to learn concepts of property and casualty insurance to better understand policy structures coverage types and customer impact where domain exposure is available.
• Adapt effectively to night shift work from office environment by managing energy focus and time to maintain consistent performance throughout scheduled hours.
• Demonstrate attention to detail and process discipline to follow checklists comply with guidelines and ensure high quality delivery in every servicing task.
• Display collaborative working style and professional communication to integrate smoothly with team members and contribute to efficient and supportive work culture.