PD - I2C

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process developer - Collections, Invoice to Cash
This is a 100% work from office role. Candidate should be comfortable to work in all shifts.

Responsibilities
.Collect the delinquent amount from the customer over the phone or take promises from them on making the payment (Verbal and Written)
.Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
.Collection of outstanding receivables: Issuing, checking and sending dunning letters/Collection letters,
.Showcase and practice excellent client handling skills to ensure customer satisfaction
.Escalation tracking and resolution for client issues
.Own and hold periodic reviews with clients on Operational performance.
.Inbound & outbound calling
.Provide payment plans basis customer requirement
.Identify negative changes in customer payment behavior and alert management accordingly.
.Recognize the balance required between effective collections and maintaining a positive customer experience.
.Responds promptly to customer needs responds to requests for service and assistance meets commitments.
.Exercises and applies judgment and common sense understanding to carry out instructions furnished in writing, oral or diagram form.
.Determine and document reasons for overdue payments - obtain payment commitments
.Record information about financial status of customer and status of collection efforts.
.Review disputes for action, assist and follow-up on disputed invoices to resolve Customer queries efficiently.
.Monitor incoming payments and liaise with Shared Services for timely cash applications and account reconciliations.
.Liaise with Key stakeholders such as Sales Team to coordinate efforts in resolving customer issues related to invoicing and/or receivables
.Identify and escalate potential problems related to the financial status of a customer/group to necessary teams

Qualifications we seek in you
Minimum Qualifications
.Commerce Graduate
.Previous experience in a BPO/Call Centre/Shared Services environment (represents and advantage)
.Excellent Communication Skills (verbal and written)
.Ability to work on MS Office with good command over excel
. Must have excellent verbal and written communication skills with a strong sense
of Customer Service.
. Must be fluent in English both speaking and written
Preferred Skills and Abilities
.Good customer handling skills
.High Energy level
.Experience with car dealership market is an added advantageWhy join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.