PD - Customer Care SME

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Developer [Subject Matter Expert (SME) in Publishing, Editorial, and Journal Experience]!
We are seeking a knowledgeable and experienced Subject Matter Expert (SME) with relevant years of experience in publishing, editorial, and journal management. The ideal candidate will possess a deep understanding of the publishing industry, editorial processes, and journal operations. This role requires a proactive individual who can contribute to enhancing our publication standards and drive innovation in content management.
Responsibilities
.Content Development:
oCollaborate with authors and editors to develop high-quality content that meets industry standards.
oEnsure accuracy, clarity, and consistency in all published materials.
.Editorial Management:
oOversee the editorial process from manuscript submission to final publication.
oImplement best practices for peer review and editorial decision-making.
.Journal Operations:
oManage journal workflows, including submission tracking and publication timelines.
oCoordinate with stakeholders to ensure timely issue releases.
.Quality Assurance:
oConduct thorough reviews of manuscripts to ensure compliance with editorial guidelines.
oProvide feedback and guidance to authors for content improvement.
.Industry Research:
oStay updated on industry trends and advancements in publishing technology.
oRecommend innovative solutions to enhance journal visibility and impact.
Qualifications we seek in you!
Minimum Qualifications
.Minimum of a bachelor's degree in any graduation or degree in related field.
Preferred Qualifications/ Skills
.Relevant years of experience in publishing, editorial, or journal management.
.Strong understanding of editorial processes and journal operations.
.Excellent written and verbal communication skills.
.Proficiency in content management systems and publishing software.
.Ability to work collaboratively in a fast-paced environment.
Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.