Your key responsibilities
Processing Standards
- Process items adhering to procedures and cut-off times.
- Assist the team in the day to day operations. Liaise with the sending location in case of any clarification.
- Communicate to the team all process related clarifications received from the sending location.
- Collate data regarding process issues and communicate the same to the Manager.
- Carry out all the EOD functions as per checklists and maintain the relevant records.
- Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager.
- Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager.
- Ensure training of new recruits as per the Training Module.
- To ensure proper backups are created within the department
Escalation
- Escalate issues to supervisors and managers as per the escalation procedure.
- Keep Team Manager advised of the exceptional occurrences, to enable appropriate action..
- Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations
- To escalate any process related ambiguities to their respective supervisors or manager for clarification
Compliance
- To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development
Business Opportunities
- To achieve the Job objectives set within the timelines agreed.
- Contribution to innovation.
- Contribute ideas with the objective of achieving excellence in service quality.
- Carry out the monthly departmental self-assessments, based on the checklists.
- Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions.
Additional Responsibilities
- Ensure all amendments and or updates to the KOP are made on the defined timelines.
- Ensure training of new recruits as per the Training Module.
- Carry out tests or quizzes to assess the trainees
- Maintain all relevant training records.
- Assist the manager in preparation of various team related MIS
Your skills and experience
- Clear understanding of Payments flow
- Well versed with SWIFT
- Risk and Regulatory
- Payments, SWIFT Back office operation, Operation Risk
- Minimum Graduation in any stream.
