Join our team and shape the future of digital payments. Be at the forefront of revolutionizing payment operations, driving efficiency, and enhancing our financial systems. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment.
As a Payment Lifecycle Manager I within Payments Operations, you will play a pivotal role in enhancing our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions. You will manage payment processing across various products, ensuring smooth fund transfers and reconciling purchase and sales options, futures, or securities, while leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness to ensure security and efficiency. Your ability to manage stakeholders, influence decisions, and handle conflicts will drive mutually beneficial outcomes, and your strategic planning skills will guide our direction and resource allocation decisions. Additionally, your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize operations.
Job responsibilities
- Lead teams responsible for operational processes within the payments lifecycle by setting priorities, directing workflows, and monitoring performance against established metrics.
- Oversee payment processing operations, setting daily production goals, delegating work, and implementing action plans to achieve strategic priorities, high productivity, quality, and enhanced client experience.
- Manage cash payment and securities settlement and monitoring/approval functions that affect and control credit and intra-day exposure for a portfolio of clients, products and currencies.
- Apply sound operational and credit risk management principles, judgment, research and investigation to support process and to manage credit exposures/ decision approvals within respective approval authority.
- Understand and support operational control and regulatory reporting requirements
- Work with Operations and Client Services to manage client payment relationships
- Inform aligned Credit Risk and ORM partners about client portfolio activity, issues and provide line sizing recommendations.
- Liaise with key stakeholders including Credit, Relationship Managers, Product Management and Operations regarding client credit limits/arrangement recommendations to support clients activities.
- Actively participate in client and country crisis management risk mitigation actions including Rapid Exposure Drills (RED) with Credit and Relationship Managers and support business resiliency planning.
- Engage as a subject matter expert for payment systems and processes.
- Participate in projects that relate to TAG core functions as requested by management (e.g. Assist with the development of the Global Funds Control (GFC), Exposure Control Module (ECM), iCRD, and any other systems that function with credit controls).
Required qualifications, capabilities, and skills
- Ability to apply a commercial and growth mindset to adapt to fast-paced operations environments and new business initiatives, leveraging strong interpersonal skills for collaboration.
- Experience in Risk, Operations, TS or CFS Client Service, Middle Office or product management.
- Experience working on Global Funds Control (GFC)
- PC literate with proficiency in MS Outlook, MS Word and MS Excel.
- Strong interpersonal and team working skills, Ability to communicate effectively
- Flexibility to work on Bank holidays when required. This role is based in Mumbai & is in the WHEM hours
Preferred qualifications, capabilities, and skills
- Knowledge of one or more systems iCRD and ECM is preferred
- Knowledge of securities clearance/processing, custody and/or foreign exchange and multicurrency services would be desirable.
- Knowledge of AI/ML tools & their applications in business
- Working knowledge of Alteryx, etc tools & how they can be used for automation to reduce manual intervention
