Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay.
Position Summary
- If you are captivated by mind games, possess strong investigation skills and can see patterns behind numbers and scattered pieces of information, it's highly likely that Payments Risk Operations Specialist would be your dream job!
- As a Payments Risk Operations Specialist your main responsibility will be to protect Etraveli Group from financial losses due to fraudulent activities while maintaining sales and customer experience in top performance. Besides screening high risk transactions, this role should also propose innovative improvements in existing processes. The ideal candidate must have excellent investigation, problem solving and decision making skills and is expected to be up-to-date with the latest online fraud trends as well as with potential fraud screening tools.
Responsibilities
- Screen potentially high-risk transactions accurately and in a timely manner utilizing a wide range of fraud prevention systems, tools and reports.
- Identify fraud patterns or abnormalities and take appropriate actions to prevent similar activities and mitigate potential future fraud.
- Thoroughly process and analyze fraud alerts received from external sources.
- Ensure transaction authenticity by contacting customers via phone and/or email.
- Propose innovative improvements to our existing processes, aiming to further enhance our fraud prevention and detection strategies
- Deliver dynamic tasks & provide support for a wide range of business analyses.
- Stay up to date with the latest online fraud trends, practices, and tools through continuous learning & research.
- Be a problem-solver.
Requirements
- Bachelor's degree and/or studies preferably in Science, Technology, Engineering, Mathematics.
- 2-5 years of experience as a Fraud Analyst / AML / Risk Mitigation
- Excellent command of the English language.
- Advanced experience with MS office (especially Excel)
- Data driven approach along with strong critical, analytical and investigation skills.
- Ability to act proactively, take initiatives and demonstrate a can-do attitude focusing on producing high quality results within a fast-paced environment.
- Team player with strong interpersonal and communication skills including the ability to effectively interact with clients.
- Work independently, meet tight deadlines while navigating multiple systems and processes
- Discretion in dealing with confidential information.
- High level of responsibility & integrity combined with eagerness to work in a multicultural, international environment subject to continuous changes.
- Availability to work on shifts around the clock (24/7) 8-hour shifts, 5 days per week including weekends and bank holidays.
Thorough On Boarding Process
We are building a stellar onboarding adventure just for you, spanning your first 120 days, including access to learning resources, Q&A sessions with our CEO and a buddy program.
Competitive Benefits
We pay fairly and align compensation with your role's impact on the company. Referral bonus, pension and insurances are also applicable, with some variations across our locations.
Wellbeing & Community
In order to be the best version of you every day, you need an environment that provides for your wellbeing. From breakfast & good coffee to start your day to healthcare, employee assistance plans and team bonding events we've got you covered!
Opportunities for Development
You will find extensive learning opportunities, team training and workshops connected to your role as well as guidance from renown leaders, all provided in a fast pace environment with flat hierarchies.
Hybrid Work
We want you to enjoy the best of all worlds and we know that doesn't always mean working at the office. We have a hybrid policy, including working from anywhere 2 weeks every year.
Diversity disclaimer
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds.During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
