Payment Operations Specialist

Payment Operations Payment Processing and Payment Investigations Candidate profiles should have relevant banking operations experience, strong communication skills, and hands-on exposure to payments, investigations, or reconciliation.

Role 1:

• Payment Processing Analyst Banking Operations
• Payments / Remittance / Reconciliation Job Level Analyst
• Experience Minimum 2 years of relevant experience
• Education Any bachelor's degree
• Language Fluent English - written and spoken

Key Responsibilities

• Process payment transactions and instructions, investigations, and reconciliation in line with prescribed operating procedures.

• Deliver productivity and quality as per defined targets.

• Adhere to risk and control protocols while maintaining a client-oriented approach.

• Coordinate with internal process partners for query resolution.

• Identify opportunities for process improvement.

• Prepare MIS and reports for client review.

• Interact with clients through in-person discussions, phone calls, and email.

Required Skills and Competencies

• Experience in payments, remittance, investigation, or reconciliation processing.

• Computer proficiency and comfort working with operational systems.

• Strong customer and stakeholder communication skills.

• Banking operations knowledge, preferably in payments, investigations, or reconciliation.