Are you ready to make an impact in the world of digital payments Join our team where your analytical prowess and problem-solving skills will help shape the future. We offer a stimulating environment with opportunities for constant learning and expanded responsibilities.
As a Payment Lifecycle Analyst within Payments Operations, you will manage the day to day Operations for the PaymentsInvestigations Function. The candidate will be reporting to associate for the function. The role would involve managing indirectly a team of around 8 to 10 team members. The role involves close coordination and working with other client operations sites to ensure business targets are met.
Job responsibilities
- Provide overall supervision to the staff during the shift. Ensure that all work items are completed as per the agreed SLA. Monitor the exceptions and ensure that they are resolved in a timely manner.
- Track the changes to the procedures and ensure that the team is fully aware of the changes and prepare the weekly / monthly MIS reports
- Identify opportunities for improving the efficiency of the process.
- Identify the training requirements of the team members and work with the Associate on providing the required trainings
- Establish excellent relationships with partner site and other stakeholders, with whom the team will need to interact on a regular basis.
Required qualifications, capabilities, and skills
- Graduate with Minimum2 years - Financial Operations Processing experience, with a good team management experience in similar environment.
- Experience and a working knowledge of various aspects of International Payment Processing Operations.
- Working Knowledge of ISO, SWIFT & international payment conventions & practices would be required
- Good Interpersonal skills to be able to communicate internally & externally and at all levels. Excellent written & oral communication skills in English with good people management skills.
- A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
- Experience of working / partnering with stakeholders like Operations Controls, Training etc. to ensure that the overall organizational objectives are met.
- Ability to use creative problem solving techniques to solve business issues and focus on client focus with good analytical skills and knowledge of MS Office applications and other data analytics tool.
Preferred qualifications, capabilities, and skills
- Experience in a back office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
- Experience in Client and Third party banks investigations for Multicurrency payments will be an added advantage
