Join a team shaping the future of digital payments and drive your professional growth. Become a pivotal leader at the forefront of revolutionizing payment operations, where your expertise will help drive efficiency across our financial systems.
As a Payment Lifecycle Manager II within Payments Operations, you will provide operations support to clients on innovative payment products globally and provides 24 X 7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Job responsibilities
- Lead teams responsible for operational processes within the payments lifecycle by setting priorities, directing workflows, and monitoring performance against established metrics to ensure high productivity and quality.
- Oversee payment processing operations, setting daily production goals, delegating work, evaluating performance, and implementing action plans to achieve strategic priorities and enhance client experience.
- Manage daily operations by resolving production or quality issues, escalating process delays to management, and ensuring key control tasks are executed on business initiatives.
- Apply strategic thinking and sound judgment in decision-making, while leveraging leadership, communication, and conflict resolution skills to build collaborative and engaged teams.
- Participate in fraud detection and prevention, mitigating financial and reputational risks, and assist in strategic initiatives to align resource allocation with long-term goals.
- Ensure compliance with operational guidelines, coach and develop team members, and communicate effectively to simplify complex information for various audiences.
Required qualifications, capabilities, and skills
- Demonstrated ability in operations leadership or management within payments, with at least three years of experience leading high-performing teams to achieve business priorities and objectives.
- Advanced knowledge of global payment processing operations, products, and systems architecture to support operational efficiency, change management, and issue management.
- Proficiency in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders.
- Ability to apply a commercial and growth mindset to adapt to fast-paced operations environments and new business initiatives, leveraging strong interpersonal skills for collaboration.
- Understanding of cybersecurity controls and anti-fraud strategies to identify and address potential threats, ensuring the protection of information and systems.
- Demonstrated proficiency in using automation technologies to optimize payments processing, with a proven track record in enhancing customer experience throughout the customer journey.
Preferred qualifications, capabilities, and skills
- Knowledge of ISO or Swift message processing or management.
- Knowledge of banking functions in one or more of the following areas: Payments, Liquidity, Sanctions, Cash Account Management, Fraud, Risk and Controls.
