Join a team shaping the future of digital payments and drive your professional growth. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment.
As a Payment Lifecycle Associate I within Payments Operations, you will enhance our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions, while managing payment processing across various products to ensure smooth fund transfers and reconcile purchase and sales options, futures, or securities. Leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness, you will ensure the security and efficiency of our payment lifecycle. Your ability to manage stakeholders, influence decisions, and handle conflicts will drive mutually beneficial outcomes, while your strategic planning skills will guide our direction and resource allocation decisions. Additionally, your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize our operations.
Job responsibilities
- Review and process payments across various products, ensuring accurate and timely fund transfers, while resolving production or quality issues and escalating delays to management and stakeholders.
- Manage and deliver moderately complex payment lifecycle projects, contributing to client experience, transformation initiatives, and process optimization.
- Lead or contribute to operational initiatives, providing expertise in automation, process re-engineering, risk management, cybersecurity, and anti-fraud opportunities.
- Conduct research and data analysis to resolve non-routine payment lifecycle issues, including cash, trade, merchant, or commercial card transactions, and fraud detection.
- Apply knowledge of systems architecture and automation technologies to identify inefficiencies, improve quality, and enhance customer experience, while defining project requirements and metrics.
- Build effective relationships with stakeholders and teams to drive mutually beneficial outcomes, ensure smooth operations, and participate in fraud prevention and talent development.
Required Qualifications, Skills and Capabilities:
- Masters Degree (e.g. CA, ICWA, MBA) with 3+ years of post-qualification experience in a similar environment, or Graduate with 6+ years of Financial Operations Processing/Investigations experience, including team management, in a similar environment
- Experience and a good working knowledge of various aspects of International Payment Processing Operations & /or Investigations and Compensations function.
- Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must.
- Good Interpersonal skills to be able to communicate internally & externally and at all levels.
- Demonstrate leadership and people management skills.
- Demonstrate ability to build excellent business relationships within the site and across the business.
- A proactive approach to problem solving, taking ownership of issues and committed to follow through. Escalate issues as appropriate.
- Proficiency in Computer, project management, and analytical skills.
Preferred Qualifications, Skills and Capabilities:
- Knowledge of ISO or Swift message processing or management.
- Prior Experience in Client and Third party banks investigations/Compensations for Multicurrency payments will be an added advantage
