Join a team shaping the future of digital payments and drive your professional growth. Become a pivotal leader at the forefront of revolutionizing payment operations, where your expertise will help drive efficiency across our financial systems.
As a Payment Lifecycle Associate II within Payments Operations, you will combine people leadership with strong payments operations expertise and an understanding of systems architecture and automation to scale operational capability. You will drive issue resolution through structured triage and escalation, set priorities, manage capacity across a 24/7 operating model, and partner closely with internal lines of business, technology, and control functions. Your ability to apply cybersecurity controls, anti-fraud strategies, and data-driven performance management will be critical to sustaining a high-performing operation.
Job responsibilities
- Lead and manage a payments lifecycle operations team, including hiring support, onboarding, coaching, performance management, and talent development.
- Own operational outcomes(SLA performance, accuracy, exception rates, client/stakeholder experience) and drive a culture of accountability and continuous improvement.
- Serve as the senior escalation pointfor complex, high-impact, or time-sensitive payment exceptions apply independent judgment to resolve issues within policy and control standards.
- Strengthen the control environmentacross technical, financial, and operational processes by identifying risks, driving remediation, and ensuring sustainable fixes.
- Direct research and analysisfor non-routine payment lifecycle issues ensure accurate and timely fund transfers across various products, channels, and parties. Define and execute the team's operational strategy and short-term goals, including prioritization of workflow, backlog management, and execution against business initiatives.
- Partner with stakeholders across lines of business, technology, and controlsto manage end-to-end delivery, communicate status, and drive timely decisions.
- Lead process optimization initiatives, including defining project requirements, success metrics, process models, and implementation plans that improve quality and customer experience.
- Apply systems architecture and automation knowledgeto influence enhancements, reduce manual touchpoints, and improve operational resilience and scalability.
- Oversee troubleshooting and resolutionof file transmission issues (rejected files, connectivity failures, security-related errors), ensuring proper documentation and root-cause tracking.
- Ensure end-to-end case ownership and governancefor inquiries received via email and internal transfers, including response quality, turnaround time, and stakeholder communication.
Monitor systems and transmission files, establishing appropriate routines, alerts, and controls to ensure stable operations.
Required qualifications, capabilities, and skills
- Demonstrated ability in operations leadership or management within payments, with at least three years of experience, showcasing advanced knowledge of global payment processing operations, products, and systems architecture to support operational efficiency and change management.
- Self-reliant and proactive in problem-solving, with the ability to independently conduct root cause analysis and execute analytics projects, creatively finding solutions.
- Ability to navigate effectively in dynamic environments with evolving priorities and shifting workloads across complex products, applying a commercial and growth mindset to adapt to new business initiatives.
- Proficient in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders, while leveraging strong interpersonal skills for collaboration.
- Understand cybersecurity controls and anti-fraud strategies to protect information and systems, with familiarity in continuous improvement methodologies and design thinking techniques.
- Demonstrated proficiency in using automation technologies to optimize payments processing, with a proven track record in enhancing customer experience throughout the customer journey.
- Manage 24/7 coverage planning, including rotation schedules, weekend/holiday coverage, and location shift coverage betweenMumbai, Bangalore, and Tampato meet resiliency requirements.
Preferred qualifications, capabilities, and skills
- Knowledge of ISO or Swift message processing or management.
