Patient Support Program Coordinator

Role Description The Patient Support Program Coordinator is a full-time, on-site role based in Navi Mumbai. This position is responsible for coordinating and managing patient support programs, including onboarding patients, explaining program benefits, and ensuring smooth enrollment processes. Daily activities include tracking program performance, maintaining accurate records, supporting reporting requirements, and collaborating with internal teams and external stakeholders to optimize program outcomes.

Coordinate day-to-day PAP operations, patient services, and field activities.

Coordinate with PCEs, HCPs, hospitals, pharmacies, and client teams.

Track patient enrolment, documentation, counselling, product delivery, and follow-ups.

Monitor MIS, productivity, inventory, and program compliance.

Support issue resolution, reporting, and timely execution of project activities.

Qualifications

• B.Pharma / M.Pharma with min. 2 years of PAP / Healthcare operations experience