Patient Intake Coordinator

Key Responsibilities:

• Serve as the first point of contact for patients via phone, email, or in person.
• Collect, verify, and update patient demographic, insurance, and medical information.
• Schedule appointments and coordinate with healthcare providers and clinical staff.
• Explain intake forms, consent documents, and clinic policies to patients.
• Ensure completeness and accuracy of patient records in EMR/EHR systems.
• Verify insurance eligibility and obtain pre-authorizations when required.
• Maintain confidentiality and compliance with PHIPA, HIPAA (if applicable), and organizational policies.
• Communicate effectively with internal teams to ensure timely patient care.
• Handle patient inquiries, concerns, and follow-ups professionally.
• Track intake status and report any issues or delays to supervisors.