Company Description QI Spine specializes in helping individuals recover from spine and joint problems through structured, non-surgical treatment programs. The team focuses on expert root cause diagnosis and clear, honest medical guidance, ensuring each person understands the reason behind their pain and the path to recovery. Care is orthopaedic-led, evidence-based, and designed for long-term improvement rather than temporary relief, minimizing unnecessary medications, injections, and surgeries. Supported by experienced orthopaedic doctors, spine specialists, and advanced diagnostics, QI Spine provides personalized care that adapts to each patient's needs. The organization is driven by the belief that the right recovery is a basic right, not a privilege.
Role Description This is a full-time, on-site role for a Patient Experience Executive based in Kurla. The Patient Experience Executive will welcome patients, assist with registration and scheduling, and ensure a smooth check-in and check-out process. The role involves coordinating appointments, managing patient queries, and providing clear information about treatment plans and clinic processes. The executive will track patient progress, follow up on upcoming visits, and support timely communication between patients, doctors, and clinical staff. Additional responsibilities include maintaining accurate records, collecting feedback, and helping improve overall clinic experience standards.
Qualifications
- Strong interpersonal skills with the ability to build trust and rapport with patients and families.
- Excellent communication skills in English and local languages, with clear, empathetic, and professional phone and in-person etiquette.
- Organizational and coordination skills, including handling appointments, managing patient flow, and maintaining accurate documentation.
- Customer service mindset with a focus on patient satisfaction, problem-solving, and timely resolution of concerns.
- Comfort with basic computer applications and clinic management software; ability to learn new systems quickly.
- Prior experience in healthcare, hospitality, or customer-facing roles is preferred but not mandatory.
- Ability to work in a fast-paced clinical environment, collaborate effectively with medical and administrative teams, and maintain confidentiality.
- Minimum of a bachelor's degree or equivalent education; a background in healthcare, administration, or related fields is an advantage.
