Patient Experience Executive / Concierge & Healthcare Sales Specialist

Patient Experience Executive / Concierge & Healthcare Sales Specialist

Experience: 2–3 Years

Employment Type: Full-Time

We are looking for a customer-focused professional to join our team as a Patient Experience Executive / Concierge & Healthcare Sales Specialist. This role is ideal for someone who is passionate about delivering exceptional patient experiences while supporting patient engagement and consultation conversions.

Key Responsibilities

* Deliver a seamless and professional front-desk and patient experience.

* Serve as the primary point of contact for patients, ensuring a warm and welcoming environment.

* Build strong relationships with patients through effective communication and service excellence.

* Guide prospective patients through consultation and treatment pathways.

* Manage appointments, patient coordination, and follow-ups efficiently.

* Collaborate closely with clinical and administrative teams to ensure smooth operations.

* Maintain accurate records and support patient journey management.

Preferred Skills & Qualifications

* 2–3 years of experience in healthcare sales, patient counseling, customer relationship management, hospitality, or a related field.

* Strong communication and interpersonal skills.

* Ability to build trust and maintain professional relationships with patients.

* Excellent organizational and coordination abilities.

* Proficiency in English and the local language.

* Customer-centric mindset with attention to detail.

* Ability to work independently and take ownership of responsibilities.

What We Offer

* Opportunity to work in a premium healthcare environment.

* Professional growth and learning opportunities.

* Collaborative and patient-focused workplace culture.

* Competitive compensation and performance-based incentives.