Patient Experience Associate

• Company: Eyesphere Medicare Pvt. Ltd.
• Location: Delhi-NCR (Noida, Delhi, Gurgaon), with field travel required.
• Compensation: ₹15,000 - ₹25,000/month fixed + performance incentive + TA

EyeSphere is building India's first end-to-end sight-preservation platform - taking eye care from reactive treatment to proactive, at-home detection, monitoring, and management. We're a pre-seed startup based in Delhi-NCR, working directly with doctors, hospitals, and corporates to catch eye disease years before it turns into a hospital visit.We're looking for someone who wants real ownership from day one - sitting directly with the Founder, running the operational backbone of the company, and owning one of our most important patient-facing functions: counselling.

• What you'll do  

1. Counsel patients through their screening reports, explain next steps, and support enrollment into care packages - under medical team guidance
2. Build and maintain performance dashboards across sales, onboarding, and growth metrics - flag gaps and deviations early
3. Act as the coordination point between Sales, Ops, CS, Marketing, Tech, and Leadership to keep execution on track
4. Own corporate/enterprise account relationships - proposals, follow-ups, visits, and service delivery
5. Support doctor onboarding, activation, and ongoing partner relationship management
6. Represent EyeSphere in corporate meetings, doctor visits, and partner discussions, with sharp post-meeting follow-through
7. Manage the Founder's calendar, meetings, and daily operational asks - track priorities, deadlines, and follow-ups to closure
8. Prepare MIS reports, briefing notes, and presentations for management review

• What we're looking for:

1. 1–3 years in operations, founder's office, business development, or patient-facing healthcare roles
2. Healthcare, life sciences, or psychology background preferred
3. Sharp with Excel and dashboards, sharper with people
4. Comfortable holding a vendor follow-up call and a sensitive patient conversation in the same day
5. Based in, or willing to travel across, Delhi-NCR

If you want to build something from the ground up not just execute someone else's job description we'd like to hear from you.