Patient Counsellor (hospital Experience)
Job Description: Patient Counsellor (Hospital Experience)
Key Responsibilities
- Patient Counseling & Conversion
- Counsel OP patients and their families regarding diagnosis, treatment plans, and available hospital facilities.
- Provide detailed information about admission procedures, packages, insurance/TPA coverage, and benefits.
- Convert OP patients into IP patients by effectively addressing concerns, clarifying doubts, and reassuring them about quality of care.
- Communication & Relationship Management
- Act as the primary point of contact between the patient, family, and treating consultants.
- Handle patient queries with empathy, patience, and professionalism.
- Coordinate with doctors, nursing staff, and the admission desk to ensure a seamless patient experience.
- Documentation & Reporting
- Maintain accurate counseling records, conversion statistics, and patient feedback.
- Generate daily/weekly reports on OP-to-IP conversion ratios and patient trends.
- Supportive Care
- Provide emotional support to patients and families during decision-making.
- Guide patients regarding post-admission processes, facilities, and services available.
- Other Responsibilities
- Ensure compliance with hospital policies and ethical standards.
- Participate in patient engagement and satisfaction initiatives.
- Assist in awareness programs, health camps, or promotional activities as needed.
- Qualifications & Skills
Education: Graduate / Post Graduate (preferably in Life Sciences, Psychology, Social Work, or Hospital Administration).
SRIKAMATCHI MEDICAL CENTRE
Address: Srikamatchi Medical Centre, 37, Trichy Main Rd, near Serfoji College, Natchathira Nagar, Thanjavur, Tamil Nadu 613005.
WALK IN – Monday to Saturday
TIME- 10am to 4pm
CONTACT PERSON – SRIDHAR K – Deputy General Manger – HR
MOBILE NO – 8668081783 
