Key Requirements:
- Education Qualification: MBBS, BDS or Similar
- Excellent command in Verbal & Written English
- Ability to work in PST Time Zone (10:00 PM IST to 7:00 AM IST)
Roles & Responsibilities:
- Serve as the first point of contact for patients via phone, email, or in person
- Collect, verify, and update patient demographic, insurance, and medical information
- Schedule appointments and coordinate with healthcare providers and clinical staff
- Explain intake forms, consent documents, and clinic policies to patients
- Ensure completeness and accuracy of patient records in EMR/EHR systems
- Verify insurance eligibility and obtain pre-authorizations when required
- Maintain confidentiality and compliance with PHIPA, HIPAA (if applicable), and organizational policies
- Communicate effectively with internal teams to ensure timely patient care
- Handle patient inquiries, concerns, and follow-ups professionally
- Track intake status and report any issues or delays to supervisors
Job Location: Mohali, Punjab
Job Type: Full-Time
