Patient Care Associate

Opportunity for Patient Care Associate for our hospital in Mumbai on yearly fixed term renewable contract on hospital payroll.

Location - Mahim

Qualification and Experience: Graduation with Minimum 2 + years in Customer Service

General Job responsibilities:

Reports to Customer Service In charge. Assists the Customer Service In charge to ensure smooth functioning of the department to the satisfaction of the customers

Takes rounds of the Hospital patient care areas, in addition to being posted at various departments/ sections of the Hospital

To address patient/ relatives queries

To gather feedback on the services provided, handling grievances, pacifying irate customers

Escorting and guiding VIP clients referred to the department by Higher Management or any other authentic reference.

Upper class patients are escorted at the time of admission and comprehensive service.

Courtesy and general Information communication for continuation and management of patient relationship

Admission counseling is conducted within 24 hrs of admission

Appointment confirmation calls made to Privilege clinic patients, Pre-admission calls to surgical patients of Median B, Median A, Special, Deluxe and Suite classes one day prior to admission. Post discharge calls to all Median B and above patients on third day of discharge. Pre admission calls to corporate patients, Bed allotted but not turned up for admission patient.

Sending Birthday Cards, Specialized letters

Encouraging patients & relatives to fill the patient satisfaction feedback forms on TAB

Prepares reports

Monthly Customer Service report.

Monthly CSI/Quality Indicators report (IPD/OPD)

Monthly Trend Report

Mapping awareness of PRE

Assisting Marketing depart in organization of camps / conference /workshop / seminars etc

As the Customer Service Coordinators are posted at various departments/ sections of the Hospital, namely IPD, OPD, IVF, SSS, Imaging and HCK; their department specific job responsibilities are as per the requirement of that particular department/ section.

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