Pathology lab technician (Customer support)

Office location: HSR Layout, Bangalore

Pay: 15,000.00 - 20,000.00 per month

Company Description

Labsmart is a rapidly growing SaaS platform used by over 1,200 laboratories across India and abroad. More than 3,000 users rely on Labsmart daily to run their business operations. The platform is designed to provide high-quality, affordable solutions to small and medium-scale laboratories, enhancing their operational efficiency and accuracy.

Must have requirements

• Must be a DMLT or BMLT graduate.
• Must have good spoken communication skills in English, Hindi, and Tamil/kannada.
• Should be able to join in 15 days.

Job Responsibilities

You will mainly be responsible for sales and support of our pathology lab software.

Support

• Support the labs in using the software and resolve queries.
• Ensure support tickets are resolved in time.
• Maintain good relationships with existing clients to ensure customer satisfaction and renewals.
• Give demos to prospective customers.
• Help prospective customers set up their accounts and train them to use the software.

General

• Keep track of customer feedback and suggest improvements to the software.
• Stay updated on new features and updates in the software.

Job Type: Full-time

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance