Partnerships Associate (Telecalling)

About Filo:

Filo is the world's only online instant live tutoring platform built to bring the power of one-to-one high-frequency learning to students from all backgrounds. With Filo, a student is never stuck while studying and can connect to a teacher for a live one-to-one video session within 60 seconds at a click of a button, 24x7. More than 5 million students across 25 countries have leveraged Filo in their day to day learning. 

Filo takes care of any gaps in a student's understanding throughout the year, making their daily learning process extremely effective. Which is reflected in their academic performance in a short period of time. Since students are the ones setting up the agenda for these instant-classes, it works as per every student's pace and understanding. Teachers are instantly matched by Filo's patented algorithms from 60,000 Filo experts based on the student's profile and needs. 

Within a short time, our work has been recognised with Gold Award at National Award for E-Governance by GOI and Innovation Award by Meity at G20 stage. International organisations like Google and Amazon have awarded Filo for its product and engineering capabilities.

At the end of the day, we are a group of engineers who believe in the power of education to transform nations. We are looking at the problem of mass education from first-principles and creating daring solutions that are loved by students. 

With Filo, students can:

•  Connect to a live teacher over a one-to-one video call, in under 60 seconds, 24x7 - yes even at 4 a.m. on Sunday
•  Unblock their learning whenever they are stuck while self-studying at home
•  Completely remove the problem of shyness among students
•  Inculcate a habit of asking questions in a personal one-to-one setup
•  Improve performance by learning what they need at their pace
•  Build confidence among students for peer conversations

Job Summary:

We are looking for a proactive and empathetic associate to promote the Filo app among students in underdeveloped regions. The role involves engaging with students/parents via phone calls, explaining the app's benefits, guiding them on how to ask academic questions, and providing support to resolve any issues they may face.

Key Responsibilities:

● Make direct outreach calls in Hindi/English to students/parents in underdeveloped regions to promote the Filo app.

● Explain the features and benefits of the app and guide students on how to ask academic questions.

● Troubleshoot and resolve any basic technical or usage issues reported by students.

● Ensure high levels of empathy, patience, and clarity in every student interaction.

● Create and implement strategies to improve app adoption and student satisfaction.

Requirements:

● Excellent verbal communication skills

● Strong problem-solving, and motivational skills.

● Ability to engage empathetically with students from diverse backgrounds.

● Proficient with basic mobile and web applications.

● Passion for education and a desire to make a meaningful impact in students lives.

● Bachelor's degree.

● 0-1 year prior experience working with NGOs, government schools, or EdTech platforms is

plus

● 6 working days in a week from office only (Monday to Saturday)

● 10am to 7pm office hours

● Location: Sector-32, Gurugram

What We Offer:

● A chance to be part of a mission-driven team transforming education access.

● Competitive salary

● Growth opportunities in a rapidly expanding startup.

● Supportive and inclusive team culture.