- Responsible for productivity of the Agency Office
- Agent Recruitment and Development
- Attaining sales goals, delivering exceptional customer service, and growing the offices revenues YoY
Key Responsibilities/ Key Deliverables
- To meet the revenue targets for the Branch
- To track the productivity measures as per the GPA Premium per agent , case rate , persistency, Paid cases per agent , CSG Calls , Retention Rate and annual WFYPstandards.
- To identify ,interview and select new Agency Development Managers
- Conduct weekly performance review (PRP) for ADMs
- To ensure retention of FLS by formulating their development plans , meeting their training needs and communicating with them on a regular basis .
- Maximise Profitability by utilizing Protection Sales and Cross-Sell
- Monitoring Employee parameters like Overall ADM meeting WFYP Standards and New ADM Success
- Supervise the activity plan of ADM & Agents to ensure that these are fulfilled as per the desired standards
- To ensure that all FLS and Agents under supervision perform as per the company s rules and regulations
- Taking care of Customer parameters in the shape of 13th & 25th month persistency
- Taking care of MTD Active agent Manmonths
Measures of Success
- GPA
- AFYP
- Case Active Rate
- Recruitment (ADM/Agent/AM)
- Retention (ADM/Agent/AM)
- Variable - AAP/AM Plan Achievement (Recruitment/Sales)
- Cross Sell plan ach.
- Super Star Agent plan ach.
- Persistency
- Over All ADM meeting WFYP stds
- ADM Promotions
Job Specifications
Education & Experience
- Graduate preferably with an MBA
- 7-10 years of experience in sales and sales management ,recruitment , supervision and development of people
- Should have local market exposure and experience in process driven ,quality sales system organizations
Knowledge & Skill Matrix
- Familiarity with local market
- Skills in recruitment, supervision & development of teams
- Result orientation
- Strong network
- Demonstrated ability in leading people
- Achievement Orientation
