Description
As a Risk Ops Specialist for High Severity Incidents (HSI), you will support the delivery of empathetic experiences for internal and external stakeholders following incidents. In this role, you will analyze incidents, support accountability processes, and contribute insights to help improve safety programs.
You will be part of a rapid response coordination program that ensures timely and thorough management of high-severity incidents affecting Last Mile drivers, customers, and community members. Working with the HSI team, you will help investigate and respond to sensitive situations with professionalism and care, supporting communication processes across multiple stakeholders.
Key job responsibilities
Key job responsibilities
- Adheres to Standard Operating Procedures (SOPs) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making
- Evaluates root cause and performing data analysis to identify opportunities for process improvement
- Escalates trends in issues or pain points occurring within the process
- Builds collaborative relationships with Operations Managers and Risk Managers to gain alignment on changes, surface pain points and solve key problems; balances impact of added scope and operational capacity
- Implements and Oversees ongoing projects related to SOP improvements, training efforts, and tech implementation
- Presents operational call-outs to leadership during business reviews
- Manag
Basic Qualifications
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 2+ years of Amazon (blue badge/FTE) experience, or Bachelor's degree in management, business administration, economics, engineering, marketing
- Skilled in SalesForce or equivalent case management software
- Ability to multi-task with efficiency and quality
Preferred Qualifications
- Industry expertise in financial services, healthcare, manufacturing, or retail verticals
- Previous experience at major cloud providers (AWS, Azure, GCP) or leading systems integrators
- Technical certifications in AWS ML/AI services and solutions architecture
- Published thought leadership in AI/ML domains through blogs, whitepapers, or conference presentations
- MBA
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company - Amazon.com Services LLC
Job ID: A3123402
