PARTNER CONSULTANT - ServiceNow

Role Responsibilities:

    The ServiceNow Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.

       Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform.

 Always follow best development practices during support and development.

 Support other developers in their work to integrate existing systems with Service Now.

Strong hands-on ServiceNow experience (either support or development).

  Creating technical design document and writing

Unit test cases.

Knowledge in Web Technologies (XML, HTML,

JAVA Script, etc.) Will be essential.

 ServiceNow upgrade hands-on.

Very good knowledge of the ITSM/GRC/SECOPS/HRSD/CSM/ITBM process.

 Exceptional Interpersonal Skills & Ability to work

Independently and with a team.

 Ability to work in second shift in India when required

Requirement:

  Candidate should have the ability to perform in a dynamically changing environment

   Should have prior working experience in ServiceNow tool

  Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting.

 Ability to work under pressure and handle crunched timelines

  Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork

Must-Have Certifications

  Certified System Administrator (Desired)

  ITIL Certifications (desired)

  Other Service-Now Certifications (Preferred)

Experience & Background

    B-Tech/BCA/MCA

 4.5+ years of IT industry experience.

 Minimum 3 year of support/implementation experience on ServiceNow

 Experience on Service portal will be an advantage.

 ITIL/ServiceNow
certifications will be an added advantage.

 Set up standards for quality control, measure and report performance against those standards

 Exposure on Service Now integration protocols with other application/system

  Excellent attention to details, ability to multitask, and effective time management skills

  Knowledge of web-based development languages; specifically JavaScript, Ajax

Exposure of ITSM Framework and ITIL

  Excellent Communication Skills