Partner Care Associate

Job Title:

Partner Care Associate

Role Overview:

We are looking for someone with a strong, demonstrated passion for providing world-class customer experience and sales support in our Partner Care team. Your primary focus will be to support and enable our new and existing channel partners and our internal channel sales team to execute their sales motion within a geographic region. You will provide superior independent and timely responsiveness and support for query resolution and partner needs that support profitability and revenue growth.

About the Role:

• We are looking for someone with a strong, demonstrated passion for providing world-class customer experience and sales support in our Partner Care team. Your primary focus will be to support and enable our new and existing channel partners and our internal channel sales team to execute their sales motion within a geographic region. You will provide superior independent and timely responsiveness and support for query resolution and partner needs that support profitability and revenue growth.
• Service requests that come to the partner care team mailbox within your assigned territory.
• Ensure all partner queries are resolved in a timely manner, with quality and first-time resolution.
• Resolve more complex systems and related issues in a timely manner.
• Independently troubleshoot issues that arise across registration, onboarding, service requests, and systems.
• Assist in completing all new Partner Registration and onboarding into our partner ecosystem, including Partner Portal Access and Partner Program opportunity validation and approval.
• Provide answers to partner sales support queries and our Skyhigh Security Altitude Partner Program.
• Send renewal reports to Partners, enabling them to execute sales momentum.

To Fly High in this Role:

• 5+ years of customer service experience within the technology industry or an IT enabled service industry.
• Excellent communication skills, including the ability to communicate effectively both in email and phone to customers.
• Ability to develop relationships both internally and externally.
• Demonstrated ability to independently determine escalation requirements to effectively initiate issue resolution.
• Bachelor s degree is required.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.