- We are looking for someone with a strong, demonstrated passion for providing world-class customer experience and sales support in our Partner Care team
- Your primary focus will be to support and enable our new and existing channel partners and our internal channel sales team to execute their sales motion within a geographic region
- You will provide superior independent and timely responsiveness and support for query resolution and partner needs that support profitability and revenue growth
About the Role
- We are looking for someone with a strong, demonstrated passion for providing world-class customer experience and sales support in our Partner Care team
- Your primary focus will be to support and enable our new and existing channel partners and our internal channel sales team to execute their sales motion within a geographic region
- You will provide superior independent and timely responsiveness and support for query resolution and partner needs that support profitability and revenue growth
- Service requests that come to the partner care team mailbox within your assigned territory.
- Ensure all partner queries are resolved in a timely manner, with quality and first-time resolution.
- R esolve more complex systems and related issues in a timely manner.
- Independently troubleshoot issues that arise across registration, onboarding, service requests, and systems.
- Assist in completing all new Partner Registration and onboarding into our partner ecosystem, including Partner Portal Access and Partner Program opportunity validation and approval.
- Provide answers to partner sales support queries and our Skyhigh Security Altitude Partner Program.
- Send renewal reports to Partners, enabling them to execute sales momentum.
To Fly High in this Role
- 5+ years of customer service experience within the technology industry or an IT enabled service industry.
- Excellent communication skills, including the ability to communicate effectively both in email and phone to customers.
- Ability to develop relationships both internally and externally.
- Demonstrated ability to independently determine escalation requirements to effectively initiate issue resolution.
- Bachelor s degree is required.
Company Benefits and Perks:
