Parent Relationship manager

Key Responsibilities

• Serve as the primary point of contact for parents regarding student welfare, academic updates, and institutional guidelines.
• Manage and resolve parent and student queries in a timely, accurate, and supportive manner.
• Coordinate with internal teams (Student Experience, Academics, Operations, Welfare, Admissions, etc.) to ensure seamless communication and issue resolution.
• Maintain detailed records of parent interactions, inquiries, concerns, and resolutions.
• Provide regular updates to parents on key milestones, program updates, and institutional policies.
• Assist in crisis communication and sensitive conversations with clarity and discretion.
• Organize and support parent engagement initiatives such as orientations, feedback sessions, and communication campaigns.
• Monitor recurring concerns or patterns and escalate them to leadership as needed.
• Draft clear, empathetic, and professional communication for emails, announcements, and reports.
• Contribute to building a positive student experience through proactive support and relationship management.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• High emotional intelligence and ability to manage sensitive situations.
• Ability to stay calm, solution-oriented, and professional under pressure.
• Strong interpersonal skills with the ability to handle diverse stakeholders.
• Attention to detail and strong organizational skills.
• Ability to manage multiple queries and tasks simultaneously.

Proficiency in MS Office Suite, CRM tools, and communication platforms (preferred).