Key Result Areas
Supporting Actions
To conduct periodical inspection of disbursed cases
- To conduct regular audit of disbursed credit cases
- To check all credit parameters pertaining to eligibility calculation, banking & credit parameters and implementation of policy are met
- Review customer data entry - demographic details (including income-related & other additional information), efficiency in LMS, and ensure maximum files are processed and sanctioned with a minimal error rate
- To ascertain any gaps in policy and processes
- Highlight critical findings and fraudulent activities
- Support the internal customers (credit and operations) team by providing feedback on qualitative processing and supporting improvements
- Implement effective controls and improvements in the process design, system and operation wherever required
- Impart training and learnings for effective control and adherence to program norms
Maintaining multiple Dashboards & MIS
- Preparation and presentation of various dashboards and key risk indicator
- Formulation of monthly reports of audit of various products, segmentation between critical and non-critical observation
- Providing data on monthly basis for reviews and to the top management
To conduct trainings & learning sessions
- Provide training to credit team regarding findings in audit
- Classroom sessions to be conducted PAN India
- Regular governance calls and updates on the development needs to be imparted
- Regular interaction with NCMs and providing feedback for the product
Monitoring of entire process
- Selection of monthly sample for the audit cases
- Weekly monitoring of the audited cases and assessment of overall target
- Discussion regarding the errors with the credit team and timely closure of same
- Publication of hindsighting reports on monthly basis within defined timelines.
Automation of processes
- Automation of the existing process via dashboards, any other tools
- Highlight system glitches and suggest changes
- Streamline of MIS reports
- Assessment of credit in an auto mode
