Panel Support Helpdesk (French Bilingual)

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At Numerator, we believe tomorrow's success starts with today's market intelligence. We empower the world's leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Worldpanel by Numerator provides consumer data representing nearly 6 billion consumers in 65 countries, offering brands a multi-dimensional view of how people think, how they shop, and how they consumer, so they can set bold strategies and drive sustainable business impact.

Role Description:

Role purpose: to onboard, train and support our panelists!

You will support panelists on all their purchases, managing purchase data related to categories such as grocery, fresh produce (dairy, bakery & meat), and alcohol.

This role is based in India but you will need to have professional proficiency in French. Please do not apply unless you are fluent in French.

This is a full time role (40 hours per week) which includes working

• 4 days between Monday to Friday : starting at 8h30am French time or finishing at 7pm French time to cover the opening hours (8h30am to 7pm). The day off cannot be the same than the other person we are hiring.

• Saturday from 9am French time to 1pm French time

with those hours being part of your standard weekly total.

Key Tasks:

• Recruitment of new panelists with leads coming via various sources i.e. online, referrals etc.

• Onboarding (Training) new Panelists

• Responsible for replacement of Panelists when there are dropouts from the panel

• Closely track and monitor the participation of the Panelist for the first month and communicate with them if there are any concerns

• Connect with Panelists and understand their concerns when the engagement levels are low and resolve issues for the first month on the panel

• Communicate importance of engagement and the need for active participation

• Get feedback from Panelists and communicate the same to Project Manager, in order to communicate to senior team there by enabling appropriate decisions to be taken to ensure smooth panel functioning - in particular with relation to recruitment and onboarding

• Communicate and be in touch with the Recruitment Project Manager daily

• Regular connections to understand Panelists issues and queries for the first month and to resolve them at the earliest

• Use GPM (Global Panel Management) tool during all engagement activities, to be able to track and monitor discussions and updates

• Checking first month scans and addressing quality concerns

• Training panelist on rewards program

• Face to Face In field recruitment when required

• Hand over panelist to permanent PME after payment of first rewards

• Monitoring of demographic profile of panel to ensure correct demographics targeted for recruitment

Knowledge and skills needed for success:

• Experience with CATi / Helpdesk Team

• Computer literate - proficient with Microsoft office (Word, Excel, PPT, etc)

• Good management of digital platforms / HTML and open to learning new programs (GPM)

• Good interpersonal Skills

• Self motivated and can self-manage

• Professional proficiency in English & fluent in French

• Ability to speak a vernacular language is a plus

• Excellent written and verbal communication skills to effectively communicate with diverse audiences.

• Ability to build and maintain strong relationships with key onshore stakeholders

Reasonable Adjustments

Worldpanel by Numerator is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.