Position: Pan India Hiring Leader – Talent Acquisition
Location: HYD/Thane/Noida (Corporate Office) with Pan India travel
Department: Human Resources – Talent Acquisition
Reporting To: Chief Operating Officer
Experience: 10+ Years
Industry Preference: BPO / BPM / Customer Experience / Contact Center / ITES
About BPO Convergence Pvt. Ltd. (BPOC)
BPO Convergence Pvt. Ltd. (BPOC) is one of India's rapidly growing Business Process Management (BPM) organizations, delivering customer experience, sales, collections, retention, technical support, and digital operations across multiple industries including Telecom, BFSI, E-commerce, Logistics, Healthcare, and Retail. With operations across multiple locations, BPOC partners with leading national brands to deliver scalable, technology-enabled customer engagement solutions.
Role Summary
The Pan India Hiring Leader will be responsible for leading the organization's end-to-end recruitment strategy across all delivery locations. The role requires building a high-performing recruitment function capable of supporting aggressive business growth, large-scale ramp-ups, and critical client transitions while maintaining speed, quality, and cost efficiency.
The incumbent will drive recruitment transformation through data-driven decision-making, employer branding, technology adoption, workforce planning, and strong stakeholder management.
Key Responsibilities
Recruitment Strategy & Leadership
- Develop and execute the organization's Pan India recruitment strategy.
- Build a scalable recruitment model capable of supporting rapid business expansion.
- Align hiring plans with business forecasts and transition timelines.
- Drive continuous improvement in recruitment productivity and hiring quality.
Volume Hiring
- Lead large-scale hiring for Voice, Non-Voice, Chat, Back Office, Collections, Sales, Technical Support, and Digital Operations.
- Ensure timely fulfillment of client hiring commitments across all locations.
- Develop location-specific hiring strategies based on talent availability and market conditions.
Stakeholder Management
- Partner with Business Heads, Operations Leaders, HR Business Partners, and Delivery teams to understand workforce requirements.
- Act as a strategic advisor on hiring feasibility, market intelligence, compensation benchmarking, and workforce planning.
- Provide regular updates to senior leadership on recruitment performance and hiring risks.
Recruitment Operations
- Standardize recruitment processes, governance, and reporting across all locations.
- Establish hiring SLAs and ensure adherence.
- Monitor recruiter productivity, sourcing effectiveness, interview conversion, offer acceptance, and joining ratios.
- Drive process automation and improve candidate experience.
Employer Branding
- Strengthen the employer brand through campus engagement, social media, referral programs, and recruitment marketing.
- Build strategic partnerships with educational institutions, staffing partners, and community organizations.
Vendor & Channel Management
- Manage recruitment agencies, job portals, RPO partners, and sourcing vendors.
- Optimize sourcing mix to reduce hiring costs while improving quality and speed.
Recruitment Analytics
Own and review key hiring metrics including:
- Time to Hire
- Time to Fill
- Offer-to-Join Ratio
- Source Effectiveness
- Cost per Hire
- Recruiter Productivity
- Hiring SLA Adherence
- Offer Drop Rate
- Hiring Forecast Accuracy
- Diversity Hiring
- Early Attrition (0–90 Days)
Leadership & Team Development
- Build and mentor a high-performing recruitment team.
- Develop capability-building programs for recruiters and hiring managers.
- Foster a culture of accountability, innovation, and continuous improvement.
Desired Candidate Profile
Experience
- 10+ years in Talent Acquisition with at least 5 years in a leadership role.
- Proven experience managing Pan India, high-volume hiring in BPO/BPM/ITES.
- Experience supporting large client transitions and rapid ramp-ups.
- Demonstrated success in leading geographically dispersed recruitment teams.
Knowledge & Skills
- Expertise in recruitment planning and workforce forecasting.
- Strong understanding of recruitment analytics and dashboards.
- Knowledge of ATS platforms, HRMS, recruitment automation, and AI-enabled sourcing.
- Excellent stakeholder management and influencing skills.
- Strong project management and execution capabilities.
- Ability to thrive in a fast-paced, high-growth environment.
Key Competencies
- Strategic Thinking
- Business Acumen
- Leadership
- Execution Excellence
- Data-Driven Decision Making
- Stakeholder Management
- Change Management
- Problem Solving
- Negotiation Skills
- Customer Orientation
- Innovation
- Team Development
Key Performance Indicators (KPIs)
KPI
Target
Hiring SLA Adherence
≥95%
Time to Fill
As per approved SLA
Offer-to-Join Ratio
≥80%
Recruitment Cost Optimization
Year-on-Year Improvement
Early Attrition (0–90 Days)
Minimized through quality hiring
Hiring Forecast Accuracy
≥95%
Critical Position Closure
Within agreed timelines
Recruiter Productivity
As per defined benchmarks
Candidate Experience
Continuous improvement
Education
- MBA/PGDM in Human Resources (Preferred)
- Graduate from a recognized university
Why Join BPOC
- Opportunity to build and transform a Pan India recruitment function.
- Exposure to large enterprise clients across diverse industries.
- Leadership role with high business visibility and strategic impact.
- Dynamic, growth-oriented work environment with opportunities for innovation and career advancement.
Interested candidates can share their updated resume to:Interested candidates can share their updated resume to: [Confidential Information] &[HIDDEN TEXT]
