Description and Requirements
Position Summary
The Customer Fulfilment Lead is responsible for end-to-end customer order fulfilment, allocation management, and supply execution for Motorola Smartphones across India. The role acts as the key interface between Sales, Business Operations, Supply Planning, Manufacturing, Logistics, Finance, and strategic customers to ensure timely product availability, customer satisfaction, and revenue achievement.
The position requires strong analytical capability, stakeholder management, supply chain expertise, and the ability to drive operational excellence in a dynamic and fast-growing business environment.
This is corporate supply chain role based out of Motorola office in Gurgaon
1. Customer Order Fulfilment & Order Management
. Manage end-to-end order fulfilment for Motorola smartphone business across India.
. Ensure achievement of key KPIs including On-Time Delivery (OTD) and Delivery Accuracy (DA).
. Monitor order execution and proactively resolve supply constraints.
. Coordinate with warehouse, logistics, sales teams, and customers to ensure seamless execution.
2. Customer Supply Allocation
. Lead weekly, monthly, and quarterly supply allocation processes with cross-function teams for all major customers.
. Balance customer demand, business priorities, and supply availability.
. Monitor key business parameters including:
o Sell-in / Sell-out trends
o Channel inventory
o Weeks of Inventory (WOI)
o Promotion plans
o Product transitions
o End-of-Life (EOL) management
. Provide supply commitments and allocation recommendations to management.
3. Customer Engagement & CPFR
. Conduct regular CPFR (Collaborative Planning, Forecasting & Replenishment) reviews with key customers.
. Build strong relationships with strategic partners including online and offline channels.
. Align customer demand plans with Motorola business objectives.
. Drive customer satisfaction through transparent communication and reliable fulfilment.
4. Inventory & Risk Management
. Monitor inventory across customers, Motorola warehouses, and supply nodes.
. Drive actions to minimize excess and obsolescence.
. Ensure optimal inventory positioning while avoiding sales loss.
. Identify supply risks and implement mitigation plans.
5. Business Analytics & Process Improvement
. Develop dashboards, reports, and insights to improve fulfilment visibility.
. Analyze fulfilment performance and customer service metrics.
. Drive automation and digital transformation initiatives using analytical tools.
. Support AI-enabled and data-driven decision-making processes.
Required Qualifications
Education
. Bachelor's degree in Engineering, Supply Chain, Business, Operations, or related field.
. MBA / Master's degree preferred
Experience
. 6-8+ years experience in Supply Chain, Demand Planning, Customer Fulfilment, Business Operations, or Order Management.
. Experience in consumer electronics, telecom, smartphones, or FMCG industries preferred.
Functional Skills
. Customer Order Management
. Supply Chain Planning
. Inventory Management
. Allocation Management
. Forecasting & Analytics
. SAP / ERP Systems
. Power BI / Advanced Excel
Location: Corporate Office (Gurgaon)
