Pan Asian Restaurant Captain

Company Description Aldovia Resort & Convention is a seventy-acre destination in Swiss Town, Bengaluru, located just ten minutes from Kempegowda International Airport. The property is designed to host large-scale conventions, conferences, and weddings while maintaining a high standard of crafted, seamless experiences. It also serves as a leisure retreat with expansive landscaped grounds, five distinctive dining venues, a full-service spa, and thoughtfully designed guest rooms. Guided by the philosophy The Wise Path, Aldovia focuses on allowing guests to disconnect from demanding schedules and reconnect with themselves in a calm, graceful environment.
Role Description The Pan Asian Restaurant Captain at Aldovia Resort & Convention is a full-time, on-site role based in Bengaluru. This role oversees day-to-day dining operations at the Pan Asian restaurant, including coordinating service, supervising the service team, and ensuring a consistently high standard of guest experience. The Restaurant Captain will greet and seat guests, manage table allocations, take and confirm orders, and coordinate closely with the kitchen to ensure timely and accurate service. The role includes training team members on service standards, menu knowledge, and upselling techniques, as well as monitoring cleanliness, presentation, and compliance with food safety and hygiene guidelines. The Restaurant Captain will also handle guest feedback, resolve service issues promptly, and support inventory control, billing accuracy, and daily shift briefings.
Qualifications

• Strong customer-facing capabilities, including Customer Service and Customer Satisfaction skills, with a focus on delivering thoughtful, personalized dining experiences.
• Proven Supervisory Skills to lead, motivate, and coach service teams, including task allocation, performance oversight, and on-the-job training.
• Excellent Communication skills to interact effectively with guests, team members, and kitchen staff, and to conduct clear briefings and handovers.
• Solid Food & Beverage knowledge, preferably with experience in Pan Asian or Asian cuisine, menu explanation, and beverage pairing.
• Previous experience in a restaurant captain, head server, or similar role in premium hospitality or resort settings.
• Understanding of basic POS systems, billing procedures, reservations, and table management.
• Working knowledge of food safety, hygiene standards, and responsible service practices.
• Diploma or degree in Hotel Management, Hospitality, or a related field is preferred; equivalent experience will be considered.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by operations.