PAM Associate Analyst

Talent500 is hiring for one of its clients.

Who are we:

Core Insurance Platforms (CIP) is Zurich's global capability responsible for building, running, and evolving core insurance technology. We set a unified, scalable operating model—covering governance, standards, architecture, service delivery, and reuse—so our business units can deliver at speed and scale.

CIP is the strategic steward of Zurich's Guidewire ecosystem, aligning platform roadmaps to business strategy while driving stability, modernization, reduced supplier dependency, and long term cost efficiency.

India delivery center is one of our global delivery and capability hub. We bring together experts in AI, engineering, analysis, quality, and architecture to deliver product & process solutions, application run services, change and transformation initiatives, and centralized platform services across both on prem and Guidewire Cloud environments. Our teams operate from multiple global delivery centers, supporting Zurich's business units worldwide.

IT Services delivers robust, secure and cost-effective IT services. That includes protecting our information and assets and for our clients. It includes increasing the speed of cloud adoption. And it includes ensuring our people are met with a great experience working from anywhere at any time.

Role Overview:

As a Level 1 CyberArk Administrator on the Security Platform Services (SPS) team, you will help administer and support Zurich's PAR platform (CyberArk). You will work with security, infrastructure, and application teams to onboard privileged accounts, maintain platform health, support audits, and improve how privileged access is controlled and monitored.

Key Responsibilities:

Day-to-day:

• Triage and resolve common user issues via ServiceNow Incidents (password retrieval, access requests, session issues), escalating when needed to senior team members and management
• Monitor and action requests in ServiceNow
• Onboard privileged accounts into the vault
• Configure and validate password rotation policies
• Participate in change management (raise/execute standard changes; contribute to normal changes and CAB inputs as required).
• Identify recurring issues and suggest automation opportunities (scripts, standard templates).
• Monitor CyberArk platform health, jobs, connectors, and service status
• Perform routine maintenance (backups support, certificate renewals support, patching coordination, housekeeping)

Required Skills & Experience:

Essential:

• 0–2 years of experience in IT operations, identity/security administration, or infrastructure support (internships accepted).

Basic understanding of:

• Windows Server and/or Linux administration concepts
• Active Directory (users, groups, GPO basics)
• Networking fundamentals (DNS, ports, certificates/TLS)
• Security fundamentals (least privilege, MFA, auditing, logging)
• Ability to follow procedures, document work, and handle sensitive access responsibly.

Desirable:

• Experience with CyberArk components (WPM, EPM, SIA, PSM) or PAM concepts.
• Scripting basics (PowerShell preferred; Python is a plus).
• Familiarity with ITSM tools (e.g., ServiceNow), incident/problem/change processes.
• Security certifications or coursework (e.g., Security+, AZ-900/SC-900, Microsoft/Linux fundamentals).

Core Competencies:

Technical Excellence:

• Security-first engineering mindset
• Deep platform and systems thinking
• Automation and scalability focus
• Attention to detail and rigour

Collaboration & Influence:

• Clear communicator across technical and non-technical audiences
• Able to influence without authority
• Proactive ownership and accountability
• Comfortable with ambiguity at scale.