Job Description
Zensar Technologies Limited is looking for an experienced Palo Alto Firewall Engineer to join our team in Gurgaon, with an option to work from Bengaluru. This role is a critical part of our Network and Firewall Operations, where you will leverage your expertise in firewalls, security appliances, and network technologies to provide operational support, governance, and project delivery. As a member of the ENS team, you will contribute to regional support functions, ensuring stability and operational excellence. Your responsibilities will include resolving high-severity incidents, collaborating with suppliers and vendors, and mentoring team members. The ideal candidate will have a strong background in network security, with a focus on Palo Alto Networks and cloud firewalls, and a proven track record in incident, problem, and change management.
Responsibilities
- Conduct yourself as a seasoned technical professional, demonstrating expertise in network security and firewall technologies.
- Deliver regional One team approach as an ENS stakeholder, ensuring collaboration and knowledge sharing.
- Take ownership for operational excellence, driving initiatives to maintain stability and improve performance.
- Adhere to ENS engineering standards and best practices, ensuring consistent and high-quality work.
- Resolve High Severity Incidents, providing timely and effective technical support as required.
- Monitor and manage ENS infrastructure and services, meeting defined OLAs and KPIs for optimal performance.
- Work closely with suppliers and vendors to ensure all services meet expectations and SLAs.
- Share your operational experience to mentor and elevate the skills of the ENS team.
- Contribute to the strategic direction of technologies, providing technical insights and recommendations.
- Ensure delivered solutions are supportable, following the ready for service framework.
Qualifications
- Degree in Computer Engineering, Telecommunications, or a related field is required.
- Recognized as a network security expert with deep knowledge of various technologies and a broad understanding of network security.
- Extensive hands-on experience managing Firewall and security products, including Palo Alto Firewalls, Panorama, ZScaler Cloud Proxies, F5 load balancing, and network segmentation.
- Excellent understanding of network security architecture, design, and support principles.
- Proven Service Management (ITIL) experience, particularly in incident, problem, and change management.
- Strong analytical skills with the ability to solve complex problems logically and efficiently.
- Fluent in spoken and written English, with excellent communication and interpersonal skills.
- Project management skills and vendor management experience are essential.
- Ability to work independently with minimal supervision, adapting to changing work responsibilities.
- Experience in a DevOps role is desirable, with knowledge of SDN, NFV, Cloud, and Cloud Management Platforms.
About Us
At Zensar, we're
experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose:
Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is
ONE with Client - a set of four core values that reflect who we are and how we work:
One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
