Job Title: Package Consultant - ServiceNow
Experience Required: 7+ Years
Location: Pune/Bengaluru/Chennai (On-Site)
Employment Type: Full-Time
Position Overview
We are seeking an experienced Package Consultant – ServiceNow with a deep specialization in IT Asset Management (ITAM) and IT Operations Management (ITOM) to drive enterprise-level transformation. In this role, you will act as the vital bridge between IT operations, business stakeholders, and technical delivery teams.
You will lead initiatives to modernize Configuration Management Databases (CMDB), streamline automated Discovery, optimize hardware/software asset lifecycles, and enhance operational workflows within the ServiceNow ecosystem. The ideal candidate brings a blend of technical domain expertise, rigorous data governance standards, and strong stakeholder leadership.
Key Responsibilities
- Requirements Engineering & Solution Delivery: Engage directly with cross-functional enterprise stakeholders to elicit, analyze, and translate complex business needs into precise functional specifications, user stories, and technical delivery roadmaps on the ServiceNow platform.
- ITAM & ITOM Architecture Support: Overseationalize end-to-end IT Asset Management (HAM/SAM) and IT Operations Management processes. Drive implementation strategies across CMDB, ServiceNow Discovery, Service Mapping, Event Management, and Orchestration.
- CMDB Health & Data Governance: Enforce data quality standards, health metrics, and automated governance frameworks across the Configuration Management Database to ensure an accurate, single source of truth for enterprise IT assets.
- Lifecycle Optimization: Design, refine, and optimize end-to-end asset lifecycle workflows—from procurement and deployment to maintenance, renewal, and decommissioning.
- Stakeholder Alignment & Process Transformation: Facilitate alignment between IT Operations, Security, Procurement, and Business Units. Champion best practices, ITIL frameworks, and continuous operational improvements across ServiceNow modules.
- Quality Assurance & UAT: Lead User Acceptance Testing (UAT), define test scripts, and validate platform configurations to ensure deliverables meet stringent operational excellence and compliance standards.
Required Qualifications & Experience
- Industry Experience: Minimum 7+ years of experience operating as a Senior Business Analyst or Consultant driving large-scale IT Service Management (ITSM), ITAM, or ITOM transformation initiatives.
- ServiceNow Domain Expertise: Hands-on functional expertise across ServiceNow modules, specifically including CMDB, ServiceNow Discovery, Software Asset Management (SAM), Hardware Asset Management (HAM), and Service Mapping.
- Framework Knowledge: Solid understanding of ITIL v3/v4 frameworks, asset lifecycle management practices, and enterprise IT infrastructure operations.
- Data Management Skills: Proven track record in establishing CMDB health rules, data reconciliation, identification and reconciliation engine (IRE) rules, and automated asset tracking.
- Stakeholder Management: Advanced capability to lead requirements workshops, negotiate priorities with enterprise leaders, and translate legacy operational processes into agile ServiceNow solutions.
- Analytical Problem-Solving: Strong proficiency in root-cause analysis, data mapping, gap analysis, and process modeling.
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Micro-Certification / Implementation Specialist in ITAM, SAM, or ITOM
- ITIL v3/v4 Foundation or Higher
