Package Consultant-Salesforce

Introduction to IBM Consulting

A career at IBM Consulting is built on lasting relationships and close collaboration with clients globally. You'll work with visionaries across diverse industries, aiming to enhance the hybrid cloud and AI journey for the world's most innovative companies. Your ability to deliver significant impact and drive meaningful change for clients is powered by our strategic partner ecosystem and robust technology platforms, including IBM Software and Red Hat.

Curiosity and a continuous pursuit of knowledge are fundamental to success at IBM Consulting. In your role, you'll be encouraged to challenge the norm, explore ideas beyond your immediate responsibilities, and develop creative solutions that deliver groundbreaking results for a vast client network. Our culture of evolution and empathy fosters long-term career growth and learning opportunities in an environment that values your unique skills and experience.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers). These centers provide deep technical and industry expertise to a wide range of public and private sector clients worldwide, offering locally based skills to drive innovation and adoption of new technology.

Your Role and Responsibilities as a Salesforce Consultant

As a Salesforce Consultant, you will serve as a client-facing practitioner who sells, leads, and implements expert services using the full breadth of IBM's offerings and technologies. A successful Consultant is seen by clients as a trusted business advisor who collaborates to provide innovative solutions for the most challenging business problems.

You'll work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs, and improve profit and shareholder value. You'll also have opportunities to master new skills, work across different disciplines, take on new challenges, and develop a robust understanding of various industries.

Your primary responsibilities include:

• Innovative Salesforce CRM Solutions: Collaborate with clients and the development team to design and implement creative solutions using Salesforce CRM Applications.
• Strategic Consulting and Functional Leadership: Use your consulting skills and business knowledge to lead functional discussions, understanding clients business challenges and addressing them with solution architecture.
• Architectural Best Practices Advocacy: Establish and promote design and architecture guidelines and best practice standards with internal teams.

Education

• Required Education: Bachelor's Degree
• Preferred Education: Master's Degree

Technical and Professional Expertise

• Required Technical and Professional Expertise:
• Salesforce Service Cloud experience.
• Salesforce Lightning Framework experience.
• Salesforce configuration and customization.
• Experience with Apex, Flows, integrating Salesforce with external systems (JSON / RESTful Service Invocation), LWC.
• Preferred Technical and Professional Experience:
• Excellent written and verbal interpersonal skills for coordinating across teams.
• Relevant Salesforce certifications.
• Need to have consultative skills and technical knowledge to effectively integrate packaged technology into our clients business environment and achieve business results.