Job Title: Outreach Executive
Location: DLF Phase 1, Gurgaon
Job Summary
The Outreach Executive will serve as the first point of contact for parents and visitors while also supporting administrative operations. The role combines front office responsibilities with backend coordination, including managing CBSE-related data, handling communication, and ensuring smooth information flow between the school and parents.
Key Responsibilities
Front Office & Parent Interaction
- Greet and assist parents, students, and visitors in a professional and courteous manner
- Handle inquiries related to admissions, school policies, and general information
- Manage incoming calls, emails, and walk-ins efficiently
- Maintain visitor records and front desk logs
Outreach & Communication
- Act as a liaison between the school and parents for regular updates and announcements
- Draft and send emails, circulars, and notices to parents
- Coordinate communication regarding events, meetings, and school activities
- Ensure timely follow-ups on parent queries and concerns
Administrative Support
- Handle documentation and data entry related to CBSE requirements
- Assist in preparing reports, forms, and compliance documents
- Support admission processes and documentation
CBSE Data Management
- Manage and update CBSE portal data accurately
- Ensure compliance with CBSE guidelines and timelines
- Coordinate with internal staff for data collection and verification
Coordination & Operations
- Work closely with teachers and administrative staff for smooth daily operations
- Assist in organizing school events, PTMs, and outreach activities
- Ensure proper record-keeping and documentation
Required Skills & Qualifications
- Bachelor's degree in any discipline
- 2–5 years of experience in school administration / front office / customer-facing role
- Strong communication skills (spoken and written English)
- Proficiency in MS Office (Word, Excel, Outlook)
- Familiarity with CBSE processes and portals (preferred)
- Good interpersonal and organizational skills
- Ability to multitask and handle a dynamic school environment
- Time management and coordination skills
