Outbound Sales Specialist

Company Description Samaara International Tour & Travel is a hospitality and travel services company headquartered in Delhi, India. The organization focuses on providing tour and travel solutions to individuals and groups, helping customers plan and book trips tailored to their needs. Located in the Old Ranjeet Nagar, Patel Nagar area of New Delhi, the company serves a diverse customer base looking for reliable travel arrangements. Team members at Samaara International Tour & Travel work in a fast-paced environment that emphasizes customer satisfaction, attention to detail, and professional service in every interaction.

Role Description The Outbound Sales Specialist will be responsible for making outbound calls to prospective and existing customers to promote tour and travel packages, convert inquiries into bookings, and meet sales targets. This full-time, on-site role based in New Delhi includes qualifying leads, following up on sales opportunities, and maintaining accurate records of customer interactions and bookings. The specialist will collaborate with the operations and customer service teams to ensure smooth trip planning, pricing accuracy, and timely confirmations. Daily activities include explaining package details, addressing customer questions, handling objections, and providing professional guidance to help customers select suitable travel options. The role requires consistent performance monitoring, adherence to company policies, and contribution to a positive and customer-focused work environment.

Qualifications

• Candidates should possess strong Outbound Sales and Sales skills, with experience in meeting or exceeding targets in a similar role.
• Candidates should possess effective Lead Generation skills, including identifying prospects, qualifying leads, and maintaining a sales pipeline.
• Candidates should possess excellent Customer Service skills, with the ability to handle inquiries, resolve issues, and ensure a positive customer experience.
• Candidates should possess clear and professional Communication skills, both verbal and written, suitable for engaging customers and internal teams.
• Knowledge of travel and hospitality services, especially domestic and international tour packages, is highly beneficial.
• Relevant experience in a travel agency or hospitality sales environment is preferred.
• Ability to work on-site in New Delhi, manage time effectively, and use basic computer and CRM tools proficiently.
• Completion of secondary education is required; a diploma or degree in business, tourism, or hospitality is an advantage.