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Outbound Sales Executive

1-3 Years
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Job Description

Lead Management & Communication:

  • Call the customer (lead) within 24 hours of assignment on Salesforce (SF).
  • In case the call is unanswered, make a repeat call on alternate days as per Salesforce (SF).
  • If the call is answered, update the lead status on Salesforce (SF) based on the conversation.
  • Update the call summary on Salesforce immediately after completing the call.
  • If the repeat call is also unanswered on the alternate day, the agent must call the lead again.
  • Follow the provided script during all customer interactions.
  • If the customer wants to visit the store, provide store details and send an email to the store through SF.
  • Post an hourly call report on the designated WhatsApp group.
  • Follow up with the store on the status of the leads that have been passed on.
  • Post an hourly sales report on the designated WhatsApp group.

Performance & Skills:

  • Maintain a minimum productivity of 6 hours per day.
  • Demonstrate proficiency in using a laptop and have a good working knowledge of Microsoft Excel.
  • Possess excellent verbal communication skills in English, Hindi, and at least one regional language.
  • Ensure a call audit score of 85 or higher.

About Company

We, at Titan, pride ourselves for creating a niche of our own!
Titan has always believed that our customers will be given utmost care if we are to care for our employees. While this steers every decision to the core of employee centricity; we have been gifted with fine employees across the country who give us back the love! The array of businesses we have as part of Titan Company since inception; clearly speaks for the importance innovation has in our ecosystem. With innovation comes, research, development and in the same bag we acknowledge trials - errors. We have got the backs of our employees as we encourage mistakes in this journey.

At Titan, the commitment to uncompromising excellence doesn’t just end with products – we extend it to our employees as well! We place our trust in people who are multi-faceted, who want more out of their lives… people who are forward-facing thinkers, visionaries, creators, achievers. We embrace what society offers us and at Titan we pledge to provide equal employment opportunities and welcome diversity across gender, age, physical ability, race, nationality, ethnicity, and sexual orientation.

Wondering what's in it for you We offer you a curated lifestyle!

Job ID: 112630137

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Bengaluru, India

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