Actively support the advertiser in all aspects through to code implementation, keeping the advertiser and other key stakeholders informed and updated through the process .
Timely follow-ups and schedule callbacks to customers where necessary.
Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments/tasks.
Make advertisers and their needs a primary focus of his/her actions; developing and sustaining productive customer relationships.
Display expertise and thorough understanding of products and processes.
Escalate problems/issues to the Supervisor / Technical Experts when warranted.
Meet QA/QC requirements and other key performance metrics.
Proactive communication with advertisers and stakeholders.
Strict adherence to company policies and processes.
Effective use of tools.
Competencies:
Driving For Results: Challenging, pushing the organization and themselves to excel and achieve.
Basic knowledge of Website Development/Structure.
Pipeline Creation/Lead Generation.
Customer Success: Doing the right thing for customers.
Self-motivated: Inspiring, enthusiastic, and passionate about doing a good job.
Strategic Planning: Able to strategize well.
Planning And Organizing: Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities.
Decision Making: Making good decisions in a timely and confident manner.
Interpersonal Communication: Communicating clearly and effectively with people inside and outside of the organization.
Business Acumen: Understanding of business and concepts, and using both general and specific knowledge to be effective.
Agility: Displaying agility in thoughts, decision-making, and change management.
Resilient & self-driven: A proactive & never-give-up attitude.
Mandatory Skills.:
Excellent communication skills (verbal and written)
Strong phone presence
Strong presentation skills at all levels
Proven negotiation skills
Analytical, with a strong focus on critical thinking
