Outbound Operations Manager

Job Title: Outbound Operations Manager

Location: Gurugram, Haryana

EmploymentType: Full-Time

About Us:

Hi DMC India is the B2B Destination Management Company division of the Hi Tours Group, focused on delivering outstanding travel solutions and holiday packages for travel partners and tour operators. As a key part of a growing B2B travel business, Hi DMC India partners with agencies to provide tailor-made FIT and group experiences, curated itineraries, strong supplier relationships, and seamless contract management.

Key Responsibilities

• Manage end-to-end international outbound operations from booking confirmation to final departure.
• Handle hotel reservations, transfers, sightseeing, activities, guides, flights and other travel services for international destinations.
• Coordinate with international DMCs, hotels, suppliers and overseas partners for rates, availability, confirmations and service delivery.
• Prepare and review costings, quotations, itineraries, booking confirmations and operational documents.
• Negotiate with suppliers and DMCs to obtain competitive rates and ensure availability as per client requirements.
• Monitor all confirmed bookings and departures to ensure services are delivered accurately and on time.
• Handle amendments, cancellations, special requests and last-minute operational issues effectively.
• Coordinate with Sales, Contracting, Finance and other internal teams for seamless execution of tours.
• Monitor operational costs and ensure departures are executed within approved budgets and company margins.
• Manage and guide the operations team, ensuring proper follow-up, documentation, system updates and timely closure of bookings.

Desired Candidate Profile

• 8-10 years of experience in International Outbound Travel Operations.
• Strong hands-on experience in international hotel reservations and ground handling.
• Good knowledge of international destinations, hotels, transfers, sightseeing and activities.
• Experience working with DMCs, overseas suppliers and international travel partners.
• Strong understanding of FIT, Group and MICE operations.
• Excellent costing, negotiation, coordination and problem-solving skills.
• Ability to manage multiple international bookings and departures simultaneously.
• Excellent communication and written English skills.
• Strong attention to detail and ability to handle last-minute changes and operational escalations.