Outbound / Inbound Process - Professional

Key Responsibilities:

• Handle outbound and inbound customer calls professionally as per process requirements.
• Provide accurate information and support to customers regarding products and services.
• Perform upselling activities during inbound calls (HSBC Arrow process).
• Resolve customer queries and issues within defined timelines.
• Maintain accurate records of all customer interactions and transactions.
• Ensure adherence to shift timings, quality standards, and process guidelines.
• Collaborate with team members and supervisors to achieve individual and team targets.
• Adapt to rotational shifts and comply with attendance and performance policies.
• Deliver excellent customer service to ensure high levels of customer satisfaction.