OTC Voice Collections

Job Description – OTC Voice Collections | JL3A

Role: OTC – Voice Collections

Location: Bangalore

CTC upto 6 LPA

Experience: 2+ years

Process: Voice – Inbound & Outbound Collections

Roles & Responsibilities

• Handle inbound and outbound collection calls to follow up on overdue payments.
• Contact customers regarding outstanding balances, pending dues, and payment commitments.
• Negotiate payment arrangements and encourage timely payment recovery.
• Address customer queries related to account balances, billing disputes, and payment status.
• Maintain accurate call records, payment updates, and customer interactions in CRM systems.
• Follow up on missed payment commitments and maintain collection trackers.
• Meet defined collection targets, call quality standards, and process compliance requirements.
• Ensure professional customer communication while handling difficult conversations.

Requirements

• Minimum 2 years of experience in voice-based collections.
• Hands-on experience managing both inbound and outbound collection calls.
• Knowledge of debt recovery, payment follow-ups, overdue accounts, and payment arrangements.
• Good communication, negotiation, and customer-handling skills.
• Experience with CRM tools and collection processes.
• Ability to work with collection targets and quality parameters.
• Customer follow-ups and tracking customer responses.
• Aging report analysis.
• Understanding payment due dates.
• Sending dunning letters to customers