OTC Team Member

Mega Walk-In at TCS Kolkata hiring Order To Cash Team Member!

Role: Order To Cash Team Member

Skill: Order To Cash

Experience: 1 year to 8 years

Job Location: Kolkata

Shift: 24*7

Interview Date: Sunday, 28th June 2026

Entry Time: 10:00 AM – 12:30 PM

Interview Venue: Tata Consultancy Services Ltd, Gitanjali Park Plot-II/F/3 Action Area II, Gitanjali Road, International Financial Hub (CBD), Newtown, Kolkata- 700156

Eligibility Criteria:

⦁ Immediate Joiners Preferred

⦁ Minimum 15 years of regular, full-time education (10 + 2 + 3)

⦁ Non-technical graduation in finance & accounts stream- B.Com, M.Com or similar

⦁ Should be flexible with night shifts & rotational shifts

⦁ Candidates must have a registered EP ID

⦁ End to End knowledge of Accounts Receivable Domain

Things To Carry:

⦁ Candidates must carry a copy of their updated resume

⦁ It is mandatory to submit a valid copy of TCS application form during the drive

⦁ Please carry 2 Photocopies of original Aadhar or PAN card

⦁ Candidates must carry a passport size photo

Job Requirements:

⦁ 1 to 8 years of experience in Order‑to‑Cash (O2C) / Accounts Receivable (AR) operations

⦁ Strong hands‑on experience in Billing, Cash Application, Collections, Customer Reconciliations, and Dispute/Deduction Management

⦁ Experience in credit control, customer aging analysis, DSO tracking, and overdue follow‑ups

⦁ Good working knowledge of ERP systems such as SAP, MS D365, Oracle, NetSuite, or similar OTC tools

⦁ Prior experience in BPO / Shared Services environment preferred

⦁ Experience in handling client/customer communications and escalations independently

⦁ Ability to work in a client‑facing, fast‑paced BPS environment

⦁ Strong analytical, reporting, coordination, and problem‑solving skills

Key Responsibilities:

⦁ Perform end‑to‑end O2C / AR operations ensuring adherence to SLA, KPI, and quality standards

⦁ Handle day‑to‑day activities including accurate billing, cash application, collections follow‑ups, and dispute resolution

⦁ Monitor customer aging, overdue balances, unapplied cash, and DSO, and take corrective actions

⦁ Act as first‑level escalation point for customer queries, payment delays, and internal stakeholder issues

⦁ Ensure accuracy, timeliness, and compliance with all AR transactions and postings

⦁ Prepare and analyze OTC operational reports, aging reports, and reconciliations

⦁ Ensure adherence to internal controls, audit requirements, and SOP documentation standards

⦁ Support process improvements, standardization initiatives, and automation efforts within O2C

⦁ Assist in knowledge transfer, SOP updates, and mentoring junior team members

⦁ Coordinate with Sales, Billing, Credit, Treasury, FP&A, and other cross‑functional teams to resolve issues efficiently

Soft Skills:

⦁ Excellent written and verbal communication skills (client, vendor, internal stakeholders)

⦁ Strong team leadership and collaboration capabilities

⦁ Ability to mentor, coach, and guide team members

⦁ Effective stakeholder management and escalation handling

⦁ Strong documentation, SOP management, and knowledge sharing

⦁ Should be flexible for working hours