Job Description
We are seeking an experienced GBS / Shared Services Leader with deep domain expertise in Order-to-Cash (O2C) processes to manage and scale global business services operations. The role focuses on operational excellence, people leadership, stakeholder management, and driving transformation initiatives including SAP S/4HANA implementations and acquisition integrations within a matrix organization.
Skill / Qualifications
- Bachelor's or Master's degree in Business Administration or equivalent experience.
- Proven experience in GBS / SSC / BPO environments.
- 15 years of people management experience in direct or matrix structures.
- Strong end-to-end understanding of O2C processes and accounting impact of transactions.
- Mandatory hands-on experience with SAP (S/4HANA preferred).
- Experience in process standardization, optimization, Lean, analytics, and digitalization.
- Exposure to project management with accountability for delivery outcomes.
- Strong stakeholder management, communication, and presentation skills.
- Experience working in global, multi-cultural, and virtual team environments.
- High business acumen with the ability to make decisions based on broad inputs.
Job Responsibilities
- Manage and deliver O2C operations in line with SLAs, KPIs, controls, and compliance standards.
- Ensure alignment with Global Process Owners on policies, governance, and best practices.
- Lead and support transformation initiatives including SAP S/4HANA and acquisition integrations.
- Drive operational efficiency, continuous improvement, and process optimization initiatives.
- Represent GBS in global and regional stakeholder forums and business reviews.
- Manage workload distribution based on team competency, capacity, and development plans.
- Develop, mentor, and engage team members to build a high-performing organization.
- Utilize dashboards, analytics, and data-driven insights for operational decision-making.
- Proactively identify operational risks and ensure audit readiness and compliance.
- Manage escalations, root cause analysis, and implementation of corrective actions.
- Collaborate with IT and digital teams to enable automation and technology enhancements.
- Act as a trusted business partner and decision-maker within the area of responsibility.
About Us
We are champions of change, torchbearers of innovation, pioneers of modern business and technology solutions, believers in teamwork, transparency, and relationships.
We are AANSEACORE - a global BusinessTechnology Transformation Solutions Company, specializing in Professional Staffing. Asia, Africa, North - South America, Europe, Australia, the global presence we strive to establish, is at the core of AANSEACORE and this underlines our global family ethos.
We are partnered with technology household companies like Microsoft, AWS, IBM , Lenovo. specialized in Flexi-Staffing (Temp. Staffing) and Contract to Hire Staffing. With dedicated Account Managers for each of our clients, our consultants work for assignments across the globe based on clients needs. With our vast network of clients, we are always on the move, fulfilling their contract positions.
Visit Us at www.aanseacore.com to learn more.
